Service Sector Skills
Instant provides a comprehensive range of teaching and assessment resources to secondary schools and other training providers across New Zealand.
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Level 2
US 28145-PDF
LEVEL 2 CREDIT 2
Interact with customers in a service delivery context - Interactive PDF VIEW DETAILS
US 62-PDF
LEVEL 2 CREDIT 3
Maintain personal presentation and a positive attitude in a workplace involving customer.. VIEW DETAILSLevel 3
US 11815
LEVEL 3 CREDIT 3
Answer customer enquiries on the telephone in a wide range of contexts VIEW DETAILS
US 11815-PDF
LEVEL 3 CREDIT 3
Answer customer enquiries on the telephone in a wide range of contexts-Interactive PDF VIEW DETAILS
US 11816
LEVEL 3 CREDIT 4
Respond to customer enquiries by writing in a range of contexts VIEW DETAILS
US 11816-PDF
LEVEL 3 CREDIT 4
Respond to customer enquiries by writing in a range of contexts-Interactive PDF VIEW DETAILS
US 11818
LEVEL 3 CREDIT 4
Demonstrate and apply product or service knowledge in a service delivery workplace VIEW DETAILS
US 11818-PDF
LEVEL 3 CREDIT 4
Demonstrate and apply product or service knowledge in a service delivery.. VIEW DETAILS
US 376
LEVEL 3 CREDIT 2
Employ customer service techniques to accommodate customer behavioural styles in a.. VIEW DETAILS
US 376-PDF
LEVEL 3 CREDIT 2
Employ customer service techniques to accommodate customer behavioural styles in a.. VIEW DETAILS